Greeting
1. How promptly were you greeted?
2. Were you greeted with a smile and made to feel welcomed when you entered the store?
Fitting Process
3. Did the Sales Associate offer to analyze your gait for specific needs?
4. Did the Sales Associate measure/assess your foot?
5. Did the Sales Associate ask you what type of shoe or the purpose of your footwear purchase was?
6. Were you provided a comfortable place to sit while trying on shoes?
7. Do you feel you were offered a fair selection for your running experience and activities?
8. Did the Associate help you try on your shoe?
9. Were try-on socks available and clean?
10. Did the Associate recommend specific shoes or type of shoes?
Overall Experience
with Sales Associate
11. Please select the level of professionalism (polite and respectful) of the Sales Associate(s) that helped you.
12. Did the Sales Associate(s) discuss apparel or other products while you were in the store?
13. Rate how knowledgeable and how much assistance the staff proved overall.
14. How would you rate the Sales Associate(s) on their attire? Was it appropriate for the store? Was the staff easily identifiable?
15. Please list the name(s) of the Associate(s) that helped you today.
16. Were you thanked and/or asked to returned?